Frequently Asked Questions
Find answers to the most common questions about shopping with Tianster. We create modern women's fashion essentials including jackets, dresses, and skirts designed for everyday elegance, comfort, and confident style with secure payments, reliable delivery, and dedicated customer support.
Products & Sizing
How do I choose the correct size?
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Every product page includes a detailed size guide.
We recommend comparing your measurements with the chart
before placing an order for the best fit.
Are the product images accurate?
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We strive to display all jackets, dresses,
and skirts as accurately as possible.
However, slight differences in color or texture may occur
depending on monitor settings and lighting conditions.
What materials are used in your products?
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Our collections are crafted using carefully selected fabrics
designed for softness, durability, comfort,
and modern everyday fashion.
Orders & Payments
What payment methods do you accept?
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We accept major payment methods including PayPal,
Visa, Mastercard, American Express,
and other secure checkout options.
When will my payment be charged?
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Payment is processed immediately after your order
is successfully placed and confirmed.
Can I change or cancel my order?
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Orders may only be modified or canceled within a short time
after placement. Please contact our support team
as soon as possible for assistance.
Shipping & Delivery
How long does shipping take?
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Delivery times vary depending on your location
and the shipping option selected during checkout.
Will I receive tracking information?
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Yes. Tracking information will be sent to your email
once your order has been shipped.
Can shipping delays occur?
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Delays may occasionally happen due to weather conditions,
holidays, high seasonal demand,
or carrier-related issues.
Returns & Refunds
What is your return policy?
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How are refunds issued?
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Approved refunds are returned to the original payment method.
Processing times may vary depending on your payment provider.
Contact & Support
How can I contact Tianster?
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Email:
contact@tianster.com
Phone: +1 (619) 482-7315
Support Hours:
8:00 AM – 7:00 PM (EST), Monday – Saturday
Address:
4827 Maplewood Drive, Columbus, Georgia 31907,
United States
Phone: +1 (619) 482-7315
Support Hours:
8:00 AM – 7:00 PM (EST), Monday – Saturday
Address:
4827 Maplewood Drive, Columbus, Georgia 31907,
United States
Do you offer customer support after purchase?
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Yes. Our support team is available to assist with orders,
shipping inquiries, returns, refunds,
sizing questions, and general support needs.